With each and every trip that we book, our goal is to provide our customers with the best possible experience. Hear first hand from them on their experiences booking their vacation with TripGuy.

I have to thank Rocco for setting up our cruise to Hawaii & hotel stay. Great job. The islands were great & we had a wonderful time. Unfortunately we did have some problems on Norwegian cruise. Our luggage was damaged, my travel bag had side pocket that was torn open & I lost my hearing aid container which only had my cleaning tool & spare batteries. The container had to have fallen out when bag was ripped. Our stateroom was not cleaned when we went to room. There was dirty coffee cups on balcony & no towels at all in bathroom. The ship was supposed to have been refurbished after being dry docked for 3 weeks, but work was not complete, so there were many decks roped off at different times during the week. The bathroom at aft of ship which is smoking section & also small pool area was closed the entire trip. You had to go 2 decks down & through buffet area to get to a bathroom. We were somewhat disappointed with Norwegian considering the money spent for cruise. The ship did reimburse us $50 for the luggage which I had to throw out when I got home. They also gave us a $200 credit for the ship being worked on. They gave everyone on ship the $200 credit. The food was great, but I was unhappy to find that when we went to the complimentary dining there were still items on menu you had to pay extra for. If it is complimentary then there should be no charges. That is what the specialty dinning was for. We just felt for the money we spent, we didn't get what we expected. Other then that the crew was great & the islands we went to were beautiful.It was a once in a lifetime trip for us.

Shout out to Ruth DeMuth for setting up our awesome vacation to Breezes Bahamas Resort. We had a group of 12 friends and had an AMAZING time! The staff at Breezes was EXCEPTIONAL! Special thanks to Lyndon (our group's cabana boy) and Michelle (pool bartender) for accomodating (tolerating) our never ending drink requests and always smiling about it! This was our first trip to the Bahamas but will not be our LAST!

my wife and I have had friends ask about how we booked our cruise and land tour. I am happy to say it was with our friend Debra Kay, at This email address is being protected from spambots. You need JavaScript enabled to view it. she is wonderful! With input from us she booked this (and two other cruises) for us and has always found what we believe to be the best available at the best prices. She has even been known to help in desperation cases!!! If you need an agent, please consider her, we don't think you will regret it.

Thank you Ruth DeMuth for arranging our trip to Secrets Maroma Beach. Everything went very smooth from check-in to check-out. I truly appreciate all the time and effort you put in to answering our questions about various properties before and after we booked the trip. We are looking forward to our trip to Excellence Playa Mujeres in April in the Imperial Suite! Thanks again!

Thank you!!!! You guys made our vacation. Very good trustworthy service, on their game the whole time. very attentive to our every need, we did a wedding in playa del carmen. they planned travel, shuttles to and from airport, hotel stay, Very scary to not know the company and to send them money going on reviews only but I am very satisfied with all their service. we had two to three tripguy employees working with us at all times never had to wait very long for responses. we planned a year out from our travel date and trip guy was by our side the entire time. Thank you Mitch and Christine, and the rest of your team that helped us along the way.