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Friday, 17 July 2009 00:00

The trip to Cap Juluca was great.  Travel was seamless.  Transfers were perfect.  Cap Juluca was beautiful.  We had a terrific time. 

 

In terms of a review...the service at the hotel was a little inconsistent.   A few things stuck out that were somewhat minor, but wouldn't expect if you're paying top dollar.  Two examples are....

 

Each and every day something was left off of our breakfast order.  It was room service continental breakfast and they would forget things like the milk for the coffee, the coffee itself, butter, etc. 

 

We left our camera in a rental car.  I told the concierge when we realized it, around 5:30pm on Friday.  They called and the company was closed.  The told us that they would make a note and get back to me Sunday morning, because the rental company is 7th Day Adventists and wouldn't be open on Saturday.  I thought it was weird that they didn't make it a point to really try to get the camera back that night.  Then when the camera was found, they didn't call us, I had to go to the front desk to see if it had been returned yet.  It was sitting there on the desk. 

 

I'm not bitching, because they always came back and fixed the breakfast and they did retrieve the camera but it just felt like they didn't want to go the extra mile to be superior. 

 

Don't get me wrong, it was a wonderful resort.  Since it was off season, I would chalk these small details up to that.

 

The island is great.  We loved the terrific restaurants, although they were rather pricy.  The sea shuttle was a little dicey.  Its a pretty small boat and the ocean swells were pretty big.  I was fine, my wife was a little uneasy. 

 

Thank you so much for everything you did.  All in all, we would definitely return to this island and probably the resort.  FYI, there is a new resort that looks amazing that is supposed to be opening within a year called the Viceroy. 

 

Jon

 

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